Privacy Policy
Last Updated: July 18, 2026
This Privacy Policy describes how Fountain Hills Roofers ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and roofing contractor matching service. This policy addresses privacy rights and obligations that may apply under laws including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.
1. Information We Collect
We collect information you provide directly when using our matching service, including: first and last name, street address, city, state, ZIP code, phone number, email address, and details about your roofing project needs. We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We use your information to: match you with roofing contractors, facilitate communication between you and matched contractors, improve our matching service, send you service-related communications (including SMS and email with your consent), and comply with legal obligations. We do not sell your personal information to third parties.
3. Information Sharing
We share your project details and contact information with matched contractors solely for the purpose of responding to your requested roofing services and providing estimates or consultations. We do not share your information with contractors beyond this matching purpose, and we do not sell, rent, or trade your personal information to other third parties for their independent marketing purposes.
4. CCPA Rights (California Residents)
Under the California Consumer Privacy Act and related California privacy laws, eligible California residents may have rights regarding access to, correction of, or deletion of personal information, and rights concerning certain disclosures, sales, or sharing of personal information. We state that we do not sell personal information. To exercise applicable California privacy rights, use the online form.
5. GDPR Rights (EU/EEA Residents)
Where the GDPR applies, individuals may have rights including access, rectification, erasure, restriction of processing, data portability, and objection to certain processing. Depending on the circumstances, our legal basis for processing may include consent, legitimate interests in operating the matching service, performance of requested services, or compliance with legal obligations. To exercise applicable GDPR rights, use the online form.
6. SMS and Email Communications
With your explicit consent provided through our appointment form, we may send you SMS and email communications regarding your estimate request and related roofing services. Message and data rates may apply for SMS. You may opt out of SMS at any time by replying STOP. You may opt out of marketing email communications by using the unsubscribe link in an applicable email.
7. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as reasonably necessary to fulfill the purposes described in this policy, support the matching service, resolve disputes, enforce agreements, or comply with applicable legal obligations. Where the source policy specifies an operational retention period, project information may typically be retained for up to 24 months after your last interaction with our service, subject to legal or operational requirements.
9. Third-Party Links
Our website may contain links to third-party websites, including roofing contractor websites. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the service after changes are posted is subject to the revised policy.
12. Contact Us
For questions about this Privacy Policy or to exercise applicable data rights, use our online contact form .